This Refund Policy outlines the terms and conditions regarding refunds for used and new Bobcat equipment. By making a purchase or inquiry through this website, you agree to the terms described below.
General Policy
All sales of equipment are considered final unless otherwise agreed in writing.
Due to the nature of heavy equipment, refunds are limited and subject to specific conditions.
Eligibility for Refunds
A refund may be considered under the following circumstances:
- The equipment received is significantly different from the agreed description
- The equipment arrives with major undisclosed damage
- A written agreement includes refund terms
All refund requests must be submitted within a reasonable time after delivery.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Minor wear or cosmetic issues consistent with used equipment
- Damage caused after delivery
- Failure to inspect equipment before purchase (when inspection was available)
Inspection Requirement
Buyers are responsible for inspecting the equipment upon delivery.
- Any issues must be reported immediately
- Failure to report issues at the time of delivery may affect refund eligibility
Refund Process
If a refund is approved, the following process applies:
- Submit a refund request with details and supporting evidence
- Review of the request and verification of claims
- Approval or rejection of the refund request
- If approved, refund is processed based on agreed terms
Processing times may vary depending on the payment method and circumstances.
Partial Refunds
In some cases, a partial refund may be offered instead of a full refund.
This may apply when:
- Minor issues are identified
- Repairs or adjustments can resolve the issue
Shipping and Handling Costs
- Shipping costs are generally non-refundable
- Return shipping, if applicable, is the responsibility of the buyer unless otherwise agreed
Third-Party Sellers
Some equipment may be listed by third-party sellers.
- Refund terms may vary depending on the seller
- Buyers should review all terms before completing a transaction
Cancellations
Orders may be canceled before shipment, subject to approval.
- Cancellation requests must be made promptly
- Fees may apply depending on the stage of the transaction
Limitation of Liability
We are not responsible for:
- Losses resulting from misuse of equipment
- Delays in processing refunds due to third parties
- Issues arising after the equipment has been accepted
Changes to This Policy
We reserve the right to update this Refund Policy at any time.
Changes will be posted on this page.
Contact Information
For refund-related inquiries, please contact us through the Contact page.
FAQs
Are all sales final?
Yes, unless a refund is agreed upon in writing.
Can I return equipment if I change my mind?
No. Refunds are not provided for change of mind.
What should I do if the machine is damaged on delivery?
Report the issue immediately upon delivery.
Are shipping costs refundable?
No, shipping costs are generally non-refundable.
How long does it take to process a refund?
Processing times vary depending on the situation and payment method.
